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Skyline Salesforce Reliability
Skyline Lead Reliability
A production reliability layer for public inventory, completed lead submissions, background retry, and automated QA.
SalesforceReliabilityLead FlowAutomated QA
Post-fix QA
0
Critical issues and warnings in the recorded verification run.
My role
Debugging, reliability design, implementation, deployment verification, and QA automation — built with AI assistance
System state
Live production system
What I built
A reliable lead-to-Salesforce path with bounded polling, retry, and recurring public-system QA.
Problem
- A read-after-write race could save a completed lead but fail the immediate Salesforce sync.
- Partial autosaves had to be distinguished from genuine completed-submit failures.
- Public inventory, embedded widgets, and CRM handoff needed one repeatable QA view.
What I Built
- Salesforce-powered inventory widget
- Partial and final lead-state handling
- Bounded read polling
- Idempotent background retry
- Lead administration view
- Automated site and widget QA
Solution
- Added bounded polling so a completed record is readable before downstream sync begins.
- Made failure states explicit and added safe background retry around the CRM handoff.
- Built automated public-site and widget checks that report issues without submitting test leads.
Business Impact
- Makes the lead path more reliable at the exact point where the CRM handoff used to fail.
- Keeps abandoned partial records from being reported as completed sales failures.
- Gives the team a concise recurring view of inventory and lead-sync health.
Lessons
- A record being written is not the same as it being ready for the next system.
- Reliability checks should follow the real end-to-end path and preserve no-op safety.